Services and Support

Enhancing your equipment efficiency and performance with an expert support team

Providing the services to maintain your reliability

GE provides customers with an experienced staff of customer support personnel ready to respond to technical inquiries, as well as other remote and onsite support needs. To complement our broad portfolio of industry-leading solutions, we offer several types of flexible and scalable support services including training, product repairs, service agreements and more.

Services We Offer

GE's Measurement & Control Training Programs

Training

At GE, our goal is to provide customers with the highest quality training, so they can successfully and efficiently operate their equipment.

In addition, we strive to help our students build lifelong skills that will help them succeed throughout their careers. Get the most out of your investment by training in our world-class facilities with the industry experts who design the products you use every day.

Repair, Spare and Replacement Parts

As part of our commitment to keeping your assets up and running, we offer spare and replacement parts for many of our products.

To purchase a specific replacement part, contact our Customer Care Team.

If you are experiencing issues or otherwise unsure of which part(s) are needed to repair your hardware or system, our Technical Support Team is available to troubleshoot and determine your product needs.

 

Bently Nevada 

Reuter Stokes

Control Solutions

Measurement & Sensing 

Inspection Technologies 

Repair RMA Request Form

Product Repair Form

GE Parts for Control Systems

In-House Repair Form

Repair & Calibration Services

Calibration Request Form

Product Credit Form

 

Field Service Discovery Form 
(North America only) 

 

Credit RMA Request Form

    Measurement & Sensing Technical Support   

Remote Service / Technical Support

Our Remote Service/Technical Support Team is available to help when you are experiencing issues and need troubleshooting or if you have questions about which part(s) are needed to repair your hardware or system.  

 

Bently Nevada

Control Solutions

Measurement & Sensing 

Inspection Technologies 

bntechsupport@ge.com

North America (Colorado): +1-540-387-8726

mstechsupport@ge.com

Global contacts

+1-775-215-1818

Latin America (Brazil): +55-11-3958-0098

North America +1-800-833-9438, option 3

 
 

Europe (France): +33-2-72-249901

South America +55-11-39580098

 

 

Middle East/Africa/India (UAE): +971-2-699 7119

 

 

 

Asia (Singapore): +33-2-72-249901

 

 

 

China (Shanghai): +86 8009901099-4-2

 

 

 

Email: ControlsConnect@ge.com

 

 

 

Product Specific Services

To provide complete solutions for the needs of our customers, GE offers product-specific services including technical support, project management, inspections, calibrations, repairs, and more.

Product specific contact information: 

 

Supporting Service Agreements

Customer Supporting Service Agreements can help better control your equipment costs, reduce operational risks and ensure top performance of your production assets.

Based on your business objectives our experts will work with you to design a custom service program, often featuring fixed, long term service costs well below standard ad hoc service rates. 

Equipment Rentals

GE’s equipment rental solutions could be the most cost-efficient option when facing the challenge of meeting peak production demands or troubleshooting unexpected situations. 

We offer a variety of hardware rentals for a wide range of industrial applications including NDT Inspection and Machinery Diagnostic. Service agreements for some of our products come with great offers for rentals. No-cost rentals are also available for GE products being repaired or serviced under a warranty agreement*.

To place a rental equipment order or inquire about equipment availability and pricing, contact our Customer Care team by phone or email.

*No-cost rentals are only available for limited products under an active warranty agreement. Contact Customer Care for availability and pricing.

Contact Us

Contact us to learn more about how we are transforming the future of industry with our digital products, software and service solutions.