Services and Support
Enhancing your equipment efficiency and performance with an expert support team
Providing the services to maintain your reliability
GE provides customers with an experienced staff of customer support personnel ready to respond to technical inquiries, as well as other remote and onsite support needs. To complement our broad portfolio of industry-leading solutions, we offer several types of flexible and scalable support services including training, product repairs, service agreements and more.
Services We Offer
At GE, our goal is to provide customers with the highest quality training, so they can successfully and efficiently operate their equipment.
In addition, we strive to help our students build lifelong skills that will help them succeed throughout their careers. Get the most out of your investment by training in our world-class facilities with the industry experts who design the products you use every day.
Repair, Spare and Replacement Parts
As part of our commitment to keeping your assets up and running, we offer spare and replacement parts for many of our products.
To purchase a specific replacement part, contact our Customer Care Team.
If you are experiencing issues or otherwise unsure of which part(s) are needed to repair your hardware or system, our Technical Support Team is available to troubleshoot and determine your product needs.
If you need a maintenance visit, calibration or repair for your inspection equipment, contact our field or in-house service team.
Measurement & Sensing
In-House Repair Form
|Calibration Request Form||
Field Service Discovery Form
|Measurement & Sensing Technical Support|
Remote Service / Technical Support
Our Remote Service/Technical Support Team is available to help when you are experiencing issues and need troubleshooting or if you have questions about which part(s) are needed to repair your hardware or system.
Radiography, Ultrasound, Eddy Current, RVI
North America (Colorado): 1-540-387-8726
Latin America (Brazil): +55-11-3958-0098
Europe (France): +33-2-72-249901
Middle East/Africa/India (UAE): +971-2-699 7119
Asia (Singapore): +33-2-72-249901
China (Shanghai): +86 8009901099-4-2
Or email: ControlsConnect@ge.com
Product Specific Services
To provide complete solutions for the needs of our customers, GE offers product-specific services including technical support, project management, inspections, calibrations, repairs, and more.
Product specific contact information:
- Learn about Moisture Probe Calibration
- Bently Nevada Specific Services
- Inspection Technologies Services Contacts
- Measurement & Sensing Hot Tapping
Supporting Service Agreements
Customer Supporting Service Agreements can help better control your equipment costs, reduce operational risks and ensure top performance of your production assets.
Based on your business objectives our experts will work with you to design a custom service program, often featuring fixed, long term service costs well below standard ad hoc service rates.
- Bently Nevada Supporting Service Agreements (SSAs)
- Measurement & Sensing Supporting Service Agreements (SSAs)
GE’s equipment rental solutions could be the most cost-efficient option when facing the challenge of meeting peak production demands or troubleshooting unexpected situations.
We offer a variety of hardware rentals for a wide range of industrial applications including NDT Inspection and Machinery Diagnostic. Service agreements for some of our products come with great offers for rentals. No-cost rentals are also available for GE products being repaired or serviced under a warranty agreement*.
To place a rental equipment order or inquire about equipment availability and pricing, contact our Customer Care team by phone or email.
*No-cost rentals are only available for limited products under an active warranty agreement. Contact Customer Care for availability and pricing.
Contact us to learn more about how we are transforming the future of industry with our digital products, software and service solutions.