Repair Request Form for Bently Nevada Products

*indicates required field
Please Answer Before Continuing
* Is the equipment you wish to return used at a Nuclear Facility?   Yes   No
* Has the equipment you wish to return been exposed to NORM (Naturally Occurring Radioactive Materials)?   Yes   No
Customer Information
* Please Select a Region:  
* Requestor Name  
* Requestor Email Address  
* Requestor Phone Number  
* Company Name  
* Contact Name  
* Return ship to address  
* Contact Email Address  
* Contact Phone Number  
End-User details including company name & full address is required to comply with U.S. and various other countries' export laws. The End-User is the ultimate user of the product. Example: actual installation site/user
Do you Require Expedited Service?
There will be an Expedite charge of 25% of the repair cost
  Yes   No   Date
* Do you also require calibration?   No-- Skip to Problem Information
Yes - Please answer the next question
Problem Information
* Please Select a Product:  
* My Request Concerns   Product Installation
Product Functionality
System Integration
Technical Support Agreement
Original Sales Order Number?  
Original Purchase Order Number?  
Tech Support Number(If one has been issued)?  
A detailed problem statement is critical to providing you with the quickest service possible. Requests without a detailed problem statement will experience significant delays.
* Problem Statement  
Attach a file  
 
Is there an existing RMA number for this problem?   Yes
RMA Number:
If you require a Formal Report of service performed, please check here.
Product Information
Complete Part and Serial Numbers
(include all applicable dash numbers i.e. 330100-50-00 NOT 330100). Multiple different parts can be sent on the same RMA number.
Item 1 Part Number   Serial Number   Monitor Firmware
Item 2 Part Number   Serial Number   Monitor Firmware
Item 3 Part Number   Serial Number   Monitor Firmware
Item 4 Part Number   Serial Number   Monitor Firmware
Item 5 Part Number   Serial Number   Monitor Firmware
Item 6 Part Number   Serial Number   Monitor Firmware
Item 7 Part Number   Serial Number   Monitor Firmware
Item 8 Part Number   Serial Number   Monitor Firmware
Item 9 Part Number   Serial Number   Monitor Firmware
Item 10 Part Number Serial Number   Monitor Firmware

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Instructions:
To return a product for repair, you must first obtain a Return Material Authorization Number (RMA#) using the steps below. Please do not return any products until you are contacted by a Technical Support Specialist and issued an RMA#.

  • Step 1 - Contact us using one of the methods below, giving as much detail as possible. The more detail provided, the easier it will be to evaluate your request.
    - Via the Repair Request Form on this page (this is the preferred method)
    - Via e-mail to our Technical Support Department
    - Via Phone: +1 800-488-1915 (toll-free, North America only)
    +1 775-215-1818 (toll)
  • Step 2 - A Tech Support Specialist (TSS) will review your request and contact you within three business days for more information if necessary.
    NOTE: In instances where it is determined that the product is configured or installed incorrectly, the Technical Support Specialist will attempt to resolve the issue without requiring you to return the affected product(s).
  • Step 3 - If the Technical Support Specialist cannot resolve the issue, an RMA number will be approved and emailed to you, allowing you to return the product(s) for repair.


Notes:
  • Chargeable Repairs - Standard: Standard service charges will be quoted at the time an RMA number is issued, unless you request a quote prior to us issuing an RMA number. Please include a copy of your Purchase Order for the repairs when sending the product to the repair center, or fax a copy to 775-215-2893. Equipment received for service/repair without a valid Purchase Order will be returned as-is within 14 days.
  • Chargeable Repairs - Expedited: An expedited service program is available, reducing the lead-time to five days from receipt of product. There is a 25% adder for this expedited service.
  • Warranty Repairs: There will be no repair charges if the product is still under warranty. We have the right to repair, or at our option, replace the unit. Repairs for products outside of warranty will not be performed without a valid Purchase Order.
  • Warranty Period for Chargeable Repairs: A chargeable repair is covered by a 90-day warranty.