Repair Request Form for Bently Nevada Products



Instructions:
Please do not return any products until you have contacted a Technical Support Specialist and have been issued an RMA # from a Returns Coordinator. Your RMA # will start with a 4000XXXXX.

  • Step 1 - Contact us using one of the methods below, giving as much detail as possible. Equipment serial numbers will be required for processing. The more detail provided, the easier it will be to evaluate your request.
    - Via the Repair Request Form on this page (this is the preferred method)
    - Via e-mail to our Technical Support Department
    - Via Phone: +1 800-488-1915 (toll-free, North America only)
    +1 775-215-1818 (toll)
  • Step 2 - A Tech Support Specialist (TSS) will review your request and contact you within three business days for more information if necessary.
    NOTE: In instances where it is determined that the product is configured or installed incorrectly, the Technical Support Specialist will attempt to resolve the issue without requiring you to return the affected product(s).
  • Step 3 - If the Technical Support Specialist cannot resolve the issue, they will provide you a Technical Support case number, allowing you to complete the form below. To return a product for repair, you must first submit a Return Material Authorization Form.
You will receive an RMA Number through email, allowing you to return the product(s) for repair


Notes:
  • Chargeable Repairs - Standard: Standard service charges will be quoted at the time an RMA number is issued, unless you request a quote prior to us issuing an RMA number.
  • Chargeable Repairs - Expedited: An expedited service program is available, reducing the lead-time. There is a 25% adder for this expedited service.
*indicates required field
Please Answer Before Continuing
* Is the equipment you wish to return used at a Nuclear Facility?   Yes   No
* Has the equipment you wish to return been exposed to NORM (Naturally Occurring Radioactive Materials)?   Yes   No
* Do you Require Expedited Service?   Yes   No   Date
Customer Information
* Please Select a Region:  
* Requestor Name  
* Requestor Email Address  
* Requestor Phone Number  
* Company Name  
* Address  
Street Address  
Address Line2  
* City  
* State/Province/Region  
* Postal/Zip Code  
* Country  
* Ship to this address
   Ship to different address
 
* Technical Contact Name and Phone Number  
* Technical Contact Email Address  
End-User details including company name & full address is required to comply with U.S. and various other countries' export laws. The End-User is the ultimate user of the product. Example: actual installation site/user
* Do you require Repair ONLY or Repair AND Calibration?   Repair ONLY   Repair AND Calibration
If you require a Report of service performed, please check here.
Problem Information
* Please Select a Product:  
* My Request Concerns   Product Installation
Product Functionality
System Integration
Technical Support Agreement
Original Sales Order Number?  
Original Purchase Order Number?  
Tech Support Number(If one has been issued)?  
A detailed problem statement is critical to providing you with the quickest service possible. Requests without a detailed problem statement will experience significant delays.
* Problem Statement  
Attach a file  
 
Is there an existing RMA number for this problem?   Yes
RMA Number:
Product Information
Complete Part and Serial Numbers
(include all applicable dash numbers i.e. 330100-50-00 NOT 330100). Multiple different parts can be sent on the same RMA number.
Item 1 Part Number   Serial Number   Monitor Firmware
Item 2 Part Number   Serial Number   Monitor Firmware
Item 3 Part Number   Serial Number   Monitor Firmware
Item 4 Part Number   Serial Number   Monitor Firmware
Item 5 Part Number   Serial Number   Monitor Firmware
Item 6 Part Number   Serial Number   Monitor Firmware
Item 7 Part Number   Serial Number   Monitor Firmware
Item 8 Part Number   Serial Number   Monitor Firmware
Item 9 Part Number   Serial Number   Monitor Firmware
Item 10 Part Number Serial Number   Monitor Firmware
NOTE: For more than 10 Part/Serial Numbers & Monitor Firmware please click

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