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Credit Return Form for Bently Nevada & Commtest Products
Step 1:
Before requesting an RMA for a credit return, please ensure that all of the following criteria are met:
Stock standard hardware and software only (i.e., no custom or modified products)
Must be six months or less from date of invoice (or six months from delivery if part of a project installed by GE's Bently Nevada team)
Must be unused and in original packaging
Only one sales order per RMA allowed
25% minimum restocking fee
* Has the equipment you wish to return been exposed to NORM (Naturally Occurring Radioactive Materials)?
Yes
No
* Is the equipment you wish to return used at a Nuclear Facility?
Yes
No
Step 2:
Fill out below form
*
indicates required field
Customer Information
*
Please Select a Region
Select Region
Western & Eastern Europe and Russia
All other regions
*
Are you a Bently Nevada CSR submitting on behalf of customer?
Yes
No
*
Requestor Name
*
Requestor Email Address
*
Requestor Phone Number
*
Reason For Return
Select Reason
Credit-CSR-Canceled order Shipped
Credit-CSR Duplicate Order
Credit-CSR-Incorrect Qty entered
Credit-CSR Wrong Part Ordered
Credit-Customer-Incorrect qty request
Credit-Customer-Duplicate Order
Credit-Customer Wrong part ordered
Credit-Customer-Customer-Excess inventory
Credit-Customer Refused
Credit-Manufacturing faulty unit
Credit-Manufacturing Incorrectly built
Credit-Manufacturing-Incorrectly labeled
Credit-Salesman Misquoted
Credit-Project misquoted
Credit-Engineering- Misquoted
Credit-Service Misquoted
Credit-Incorrect qty shipped
Credit-Shipped to wrong location
Credit-Shipping-wrong parts shipped
Credit-Concession-Business Error
Credit-Concession-Customer Error
Credit-Other-Please describe under comment section
*
Would you like a replacement under warranty instead?
Yes
No
*
Company Name
*
Address
Street Address
Address Line2
*
City
*
State/Province/Region
*
Postal/Zip Code
*
Country
*
Ship to this address
Ship to different address
*
Company Name
*
Address
Street Address
Address Line2
*
City
*
State/Province/Region
*
Postal/Zip Code
*
Country
*
End-User Company Name
*
End-User Address
*
End-User Country
*
Problem Statement
*
Company Name
*
Company Address
*
Company Email Address
*
Company Phone Number
*
Contact Name and Phone Number
*
Contact Email Address
*
Original Sales Order (You must fill out additional Credit request forms for each Sales Order)
Complete Description of the Problem
Attach the file
Equipment to be Returned
Complete Part and Serial Numbers
(include all applicable dash numbers i.e. 330100-50-00 NOT 330100). Multiple different parts can be sent on the same RMA number.
Item 1 Part Number
Serial Number
Item 2 Part Number
Serial Number
Item 3 Part Number
Serial Number
Item 4 Part Number
Serial Number
Item 5 Part Number
Serial Number
Item 6 Part Number
Serial Number
Item 7 Part Number
Serial Number
Item 8 Part Number
Serial Number
Item 9 Part Number
Serial Number
Item 10 Part Number
Serial Number
NOTE:
For more than 10/Part/Serial Numbers please click
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